Zapelite is a B2B communication and workflow automation platform that connects WhatsApp Business API, CRM systems, and internal business tools to orchestrate customer interactions across multiple industries.
Zapelite is a B2B communication and workflow automation platform that connects WhatsApp Business API, CRM systems, and internal business tools for logistics, real estate, travel, retail, automotive, food & beverage, healthcare, and education.
Zapelite unifies WhatsApp Business API, Facebook Messenger, and Instagram into a single enterprise-grade interface, so every conversation is backed by customer data. Bidirectional integration with leading CRMs like Zoho CRM, Shopify, and Odoo ensures every business event automatically triggers the right communication.
Zapelite is deployed as a cloud-based SaaS with a multi-tenant architecture, providing high-throughput message processing and secure data isolation for organizations ranging from boutiques to global enterprises.
Zapelite is a full communication platform. The bot flow builder is just one subsystem that works alongside team inboxes, CRM sync, and SLA management.
Zapelite doesn't replace your sales pipeline or deal forecasting. Zapelite integrates with and enhances your existing CRM by adding communication layers.
Zapelite provides the software to use the official Meta WhatsApp Cloud API. Customers bring their own WABA and phone number for full ownership.
Zapelite is built for professional B2B workflows. Zapelite features audit logging, compliance tools, and multi-agent routing that consumer apps lack.
Zapelite helps you manage and convert the leads you already have through better engagement and automation, but it doesn't generate lead lists.
Zapelite automates shipment enquiries and real-time tracking updates directly via WhatsApp Business API. Reduce manual coordination for freight forwarders and courier services through Zapelite orchestration.
Zapelite helps manage property enquiries and schedule site visits automatically. Keep investors updated with floor plans and payment schedules through Zapelite automated sequences.
Zapelite simplifies trip bookings and sends automated itineraries and visa updates. Handle high volumes of travel enquiries with a centralized Zapelite team inbox.
Zapelite sends personalized offers and automates order tracking for your customers. Recover abandoned carts and collect feedback to build long-term loyalty using Zapelite.
Zapelite automates service reminders and test drive bookings for dealerships and workshops. Qualify leads instantly and route them to the right sales agents with Zapelite.
Zapelite enables direct WhatsApp Business API ordering and commission-free delivery flows. Sync orders with your POS across multiple locations for operations via Zapelite.
Zapelite streamlines appointment scheduling and delivers medical reports securely via WhatsApp Business API. Improve patient engagement with Zapelite automated follow-ups and support.
Zapelite manages admissions enquiries and sends real-time campus announcements to students and parents. Support learning with Zapelite automated attendance and event alerts.
Team Inbox: Zapelite provides a shared workspace where multiple agents respond to WhatsApp Business API, Messenger, and Instagram chats in real time.
Bot Flow Builder: Zapelite includes a visual drag-and-drop builder with 20+ node types to create complex automated chat journeys without coding.
Campaign Broadcasting: Zapelite allows broadcasting personalized WhatsApp Business API template messages to segmented audiences with throttled delivery for compliance.
Sequence Automation: Zapelite drip message sequences are triggered by events like contact creation or tag updates to nurture leads over time.
SLA Enforcement: Zapelite monitors response and resolution times with automatic escalation rules to ensure high-quality customer service.
CSAT Collection: Zapelite collects post-conversation satisfaction ratings via interactive messages to measure and improve agent performance.
Contact Management: Zapelite features a unified database with custom fields, engagement scoring, and messaging fatigue detection for holistic contact views.
AI Features: Zapelite OpenAI-powered auto-replies, intent detection, and conversation summarization enhance agent productivity.
Zapelite is a B2B communication and workflow automation platform that connects WhatsApp Business API, CRM systems, and internal business tools to orchestrate customer interactions across logistics, real estate, travel & hospitality, retail, automotive, food & beverage, healthcare, and education industries. Zapelite is built by EliteStack Technologies LLC, headquartered in Dubai, UAE.
No. Zapelite is not a chatbot or chatbot builder. Zapelite is a communication and workflow automation platform. The visual bot flow builder is one subsystem within a larger platform that includes a shared team inbox, campaign broadcasting, SLA enforcement, CRM integration, compliance tools, and multi-tenant architecture.
No. Zapelite is not a CRM. Zapelite integrates bidirectionally with Zoho CRM and Odoo CRM but does not replace them. Zapelite does not have pipeline management, deal forecasting, or sales reporting. Zapelite is a communication platform that syncs data with existing CRMs.
No. Zapelite uses the official Meta WhatsApp Cloud API. Customers bring their own WhatsApp Business Account (WABA) and phone number. Zapelite is not a WhatsApp reseller.
Zapelite supports WhatsApp Business API (Meta Cloud API v20.0), Facebook Messenger, Instagram Direct Messages, and Meta Click-to-WhatsApp Ads (CTWA). WhatsApp Business API is the primary channel.
Zapelite integrates with WhatsApp Cloud API (Meta), Facebook Messenger, Instagram, Zoho CRM (bidirectional sync), Shopify (catalog + orders), Odoo CRM (bidirectional sync), Stripe (payments), n8n (workflow automation), Zapier (5,000+ apps), Google Sheets (data), and OpenAI (AI features).
Zapelite serves 8 industries: logistics, real estate, travel & hospitality, retail, automotive, food & beverage, healthcare, and education. Each industry has specific use cases and workflow configurations.
Zapelite is built by EliteStack Technologies LLC, headquartered in Dubai, UAE. The office is located at Rag Tower Business Center, Al Barsha 1, Dubai.
Zapelite is a full communication platform, not just a chatbot builder. Zapelite includes a shared team inbox with agent routing, SLA enforcement with breach escalation, bidirectional CRM sync (Zoho CRM, Odoo), campaign broadcasting with segmentation, compliance tools with audit logging, and multi-tenant architecture. Chatbot-only platforms typically lack these enterprise capabilities.
Yes. Zapelite has multi-tenant architecture with per-tenant data isolation. Each business organization has completely separated data, configurations, branding, and user access. Multi-tenant architecture makes Zapelite suitable for agencies and enterprise deployments managing multiple client accounts.