What is a bot flow in Zapelite?

A bot flow in Zapelite is an automated conversation sequence created using the visual drag-and-drop builder. Zapelite bot flows support 20+ node types including send message, wait for reply, condition branch, API call (webhook), set variable, math operation, random path, transfer to agent, delay timer, and AI response. Flows have versioning (draft, published, archived) and per-node analytics.

What is the team inbox in Zapelite?

The Zapelite team inbox is a shared dashboard where multiple agents view and respond to WhatsApp conversations in real time. Features include agent assignment (round-robin, least-busy, manual, skill-based), conversation ownership transfer, supervisor monitoring, internal notes, conversation tagging, and states (open, snoozed, resolved, escalated).

How does campaign broadcasting work in Zapelite?

Zapelite campaign broadcasting sends WhatsApp template messages to segmented contact lists. Audience segmentation options include tags, custom fields, engagement score, last interaction date, channel, and industry. Campaigns support draft, scheduled, sending, paused, completed, and aborted states with pause/resume/abort controls. Delivery tracking shows sent, delivered, read, failed, and pending counts.

What AI features does Zapelite have?

Zapelite integrates with OpenAI for AI auto-reply (contextual responses based on conversation history), AI copilot (reply draft suggestions for agents), intent detection (classifying messages as inquiry, complaint, order, or feedback), conversation summarization, knowledge base Q&A (answering from uploaded documents), and macro suggestions. AI safety checks filter inappropriate responses before sending.

How does Zapelite handle SLA enforcement?

Zapelite SLA enforcement uses configurable timers per tenant for first response time and resolution time. Conversations exceeding SLA thresholds are flagged and escalated automatically. Escalation actions include notifying supervisors, reassigning to available agents, and sending alerts via webhook. The SLA dashboard shows compliance rates, average response times, and breach counts.

Does Zapelite support appointment scheduling?

Yes. Zapelite supports appointment scheduling via WhatsApp Flows. Businesses configure time slots, business hours, and booking rules. Patients, buyers, or customers select dates and times through WhatsApp. Zapelite sends confirmation, reminder, and cancellation messages automatically.

What compliance tools does Zapelite provide?

Zapelite compliance tools include contact anonymization (GDPR-style right to erasure), conversation anonymization (redact content while preserving metadata), consent tracking per contact per message category, configurable data retention policies, legal hold (prevent auto-deletion), audit logging of all administrative actions, and Content Safety Workspace for tenant-level content moderation.

Zapelite Product Overview

The ultimate WhatsApp Business API communication platform designed for enterprise-grade automation and customer engagement.

Platform Overview

Zapelite is a unified communication platform built on the official Meta WhatsApp Cloud API (v20.0), enabling businesses to scale their customer interactions globally.

As a cloud-native SaaS platform, Zapelite features a secure multi-tenant architecture that ensures complete data isolation and high-availability for organizations of all sizes.

Message Handling

Zapelite sends and receives WhatsApp messages via the official Meta WhatsApp Cloud API (v20.0).

Text & Media (Image, Video, Audio)
Template Messages
Interactive Buttons & Lists
Product Catalogues
WhatsApp Flows & Carousels
Location & Stickers

Zapelite provides a high-throughput worker queue with concurrency of 50 and rate limits of 1,000 messages per 5 seconds. Zapelite also supports multi-channel inbound including Facebook Messenger and Instagram.

Queue Rate1,000 / 5s

API Versionv20.0

Active

Team Inbox

Zapelite provides a shared real-time dashboard for agent collaboration and customer support.

Assignment Modes: Round-robin, least-busy, skill-based, or manual routing.
Supervisor Tools: Real-time monitoring, conversation whisper, and ownership transfer.
States & organization: Open, snoozed, resolved, escalated states with tagging and filtering.

Bot Flow Builder

The Zapelite visual drag-and-drop builder allows you to create complex automation flows without writing a single line of code.

Send Message

Wait for Reply

Condition Branch

API Webhook

Set Variable

Math Operation

Random Path

Go-To

Transfer Agent

Close Chat

Collect Input

Media Send

List Message

Button Message

Location Req

Template Sync

Delay Timer

Flow Trigger

Sub-flow call

AI Response

20+

Node Types

Campaign Broadcasting

Zapelite enables you to scale your outreach with intelligent template broadcasting to segmented audiences.

Segmentation: By tags, engagement score, industry, and custom fields.
Controls: Scheduled sends, pause/resume/abort active campaigns.
Tracking: Real-time delivery logs (Sent, Delivered, Read, Failed).

Campaign StatsLive

12,450

Sent

9,820

Read

SLA Enforcement

Automatic tracking of first response and resolution times with multi-level escalation rules.

Breach detection & supervisor alerts
Custom compliance dashboards

CSAT Collection

Automated satisfaction surveys via WhatsApp interactive messages after every resolution.

Configurable rating scales (1-5, emoji)
Agent-level performance analytics

Contact Management & Customer 360

A unified database with engagement health scoring, messaging fatigue detection, and cross-channel identity linking for WhatsApp, Instagram, and Messenger.

Lifecycle TagsCSV SyncDuplicate MergeCustom Fields

AI Features (Powered by OpenAI)

Leverage GPT models for context-aware auto-replies, intent detection, and conversation summarization.

AI Copilot for drafts

Knowledge Base Q&A

Sentiment Analysis

AI Safety Filters

Integrations

Zoho CRM

Shopify

Odoo

Stripe

Zapier

n8n

Google Sheets

OpenAI

Instagram

Messenger

Meta Ads

WhatsApp API

Compliance

GDPR-ready tools including contact anonymization, audit logging, and configurable data retention policies.

Multi-Tenant

Complete data isolation per organization with tenant-level branding and SLA configurations.

Scheduling

Native appointment booking via WhatsApp Flows with calendar sync and automated reminders.

How to Get Started with Zapelite

Create Account

Connect API

Official Zapelite Meta signup in under 5 minutes.

Setup Inbox

Invite agents and define Zapelite routing rules.

Build Flow

Drag & drop your first Zapelite automation bot.

Launch

Start broadcasting and engaging via Zapelite.

Frequently Asked Questions

Experience the Power of Zapelite

Transform your customer communication with the Zapelite all-in-one WhatsApp Business API platform.