Question 1

How does Zapelite help travel and hospitality businesses?

Accepted Answer

Zapelite helps travel and hospitality businesses automate guest and traveler communication through WhatsApp Business API. Use cases include booking confirmations, guest communication, visa document collection, pre-arrival information, in-stay requests, post-stay feedback, and promotional campaigns.

Question 2

Can Zapelite send booking confirmations via WhatsApp?

Accepted Answer

Yes. Zapelite sends automated booking confirmation messages with itinerary details, dates, and reference numbers using WhatsApp template messages. Confirmations are triggered by webhooks from booking systems.

Question 3

How do hotels use Zapelite for guest communication?

Accepted Answer

Hotels use Zapelite team inbox for real-time guest messaging. Guests message the hotel's WhatsApp number for room service, housekeeping, information requests, or complaints. Messages are routed to assigned staff based on request type.

Question 4

Can travel agencies collect documents through Zapelite?

Accepted Answer

Yes. Travel agencies use Zapelite bot flows to collect passport copies, photos, application forms, and supporting documents from travelers through WhatsApp media messages. Documents are stored and linked to traveler records.

Question 5

Does Zapelite support pre-arrival communication?

Accepted Answer

Yes. Zapelite sequence automation sends pre-arrival messages including check-in instructions, WiFi details, local guides, transportation options, and weather updates at configured intervals before the arrival date.

Question 6

Can Zapelite collect guest feedback after checkout?

Accepted Answer

Yes. Zapelite CSAT collection sends satisfaction surveys after checkout via WhatsApp interactive messages. Ratings are tracked per property, room type, and service category. Negative feedback triggers follow-up conversations in the team inbox.

Question 7

How do visa consultants use Zapelite?

Accepted Answer

Visa consultants use Zapelite bot flows to guide applicants through document requirements, collect documents via media messages, send status updates on visa processing, and coordinate appointments. The team inbox handles complex queries.

Question 8

Can tour operators send promotional campaigns through Zapelite?

Accepted Answer

Yes. Tour operators use Zapelite campaign broadcasting to send seasonal deals, destination packages, early-bird offers, and last-minute availability to segmented traveler lists. Segments include past destinations, budget range, and travel preferences.

Question 9

Does Zapelite support group travel coordination?

Accepted Answer

Yes. Zapelite manages group travel communication through contact tagging and broadcast messaging. Group itinerary changes, meeting points, and updates are sent to tagged group members simultaneously.

Question 10

Can Zapelite handle multi-language hotel communication?

Accepted Answer

Zapelite sends messages in any language that WhatsApp supports. Template messages can be created in multiple languages. Bot flows can branch based on guest language preference.

Question 11

How do travel companies track lead conversion with Zapelite?

Accepted Answer

Zapelite tracks lead conversion through contact lifecycle stages (lead, active, churned, reactivated), engagement scoring, and campaign analytics (sent, delivered, read metrics). CRM integration with Zoho CRM provides additional pipeline tracking.

Question 12

Can Zapelite integrate with hotel property management systems?

Accepted Answer

Zapelite connects to hotel PMS through API call nodes, n8n, and Zapier. PMS integration enables automated check-in/check-out notifications, room status updates, and guest request routing.

Travel & Hospitality FAQs