Question 1

How does Zapelite help retail businesses?

Accepted Answer

Zapelite helps retail businesses automate customer communication through WhatsApp Business API with direct Shopify integration. Use cases include product catalog sharing, order notifications, abandoned cart recovery, COD verification, customer support, and promotional campaigns.

Question 2

How does Zapelite integrate with Shopify?

Accepted Answer

Zapelite syncy Shopify product catalogs, processes order webhooks (order created, fulfilled, cancelled), detects abandoned carts for recovery messages, and supports COD verification via WhatsApp. Catalog sync enables customers to browse products through WhatsApp interactive messages.

Question 3

Can Zapelite recover abandoned Shopify carts?

Accepted Answer

Yes. Zapelite detects abandoned Shopify carts and sends WhatsApp recovery messages with product details and checkout links. Recovery messages are sent after configurable delays and can include discount incentives.

Question 4

How does COD verification work in Zapelite?

Accepted Answer

Zapelite sends WhatsApp confirmation messages for cash-on-delivery orders before dispatch. Customers confirm or cancel the order through WhatsApp interactive buttons. Confirmed orders proceed to fulfillment; unconfirmed orders are flagged. This reduces failed deliveries.

Question 5

Can retail customers browse products through WhatsApp with Zapelite?

Accepted Answer

Yes. Zapelite syncs Shopify product catalogs and sends interactive product messages (single product and multi-product catalogue messages) through WhatsApp. Customers browse, select, and inquire about products within the WhatsApp conversation.

Question 6

How do retailers send order notifications through Zapelite?

Accepted Answer

Zapelite sends order confirmation, shipping updates, and delivery notifications via WhatsApp triggered by Shopify order webhooks. Messages use template messages with dynamic variables (order number, tracking link, delivery date).

Question 7

Can retailers run promotional campaigns on WhatsApp with Zapelite?

Accepted Answer

Yes. Zapelite campaign broadcasting sends flash sale announcements, new arrival notifications, and loyalty rewards to segmented customer lists. Segments include purchase history, engagement score, and custom tags.

Question 8

Does Zapelite support multi-location retail?

Accepted Answer

Yes. Zapelite multi-tenant architecture allows retail businesses with multiple locations to manage each location's WhatsApp communication separately with isolated data, configurations, and agent teams.

Question 9

How do retail businesses handle returns through Zapelite?

Accepted Answer

Retail businesses create Zapelite bot flows that collect return request details (order number, item, reason, photos) from customers. Approved returns trigger automated WhatsApp instructions for shipping the item back.

Question 10

Can Zapelite send WhatsApp receipts to customers?

Accepted Answer

Yes. Zapelite sends order receipts and invoices as media messages (PDF or image) through WhatsApp. Receipts are triggered by order completion webhooks from Shopify or other e-commerce systems.

Question 11

Does Zapelite support loyalty programs for retail?

Accepted Answer

Zapelite supports loyalty program communication through campaign broadcasting (reward notifications, points balance updates) and bot flows (loyalty enrollment, points redemption). Loyalty data is managed through contact custom fields and CRM integration.

Question 12

Can retail businesses use Zapelite for customer surveys?

Accepted Answer

Yes. Zapelite CSAT collection sends post-purchase surveys via WhatsApp interactive messages. Retailers use Net Promoter Score (NPS) or custom rating scales. Results feed into analytics dashboards and contact engagement scores.

Retail FAQs