Question 1

How does Zapelite help real estate businesses?

Accepted Answer

Zapelite helps real estate businesses automate buyer and tenant communication through WhatsApp Business API. Use cases include property inquiry management, viewing scheduling, listing campaigns, rent reminders, maintenance requests, and document sharing.

Question 2

Can Zapelite qualify real estate leads automatically?

Accepted Answer

Yes. Zapelite bot flows collect budget, location preference, property type, and timeline from inbound inquiries. Qualified leads are transferred to sales agents in the team inbox with all collected data.

Question 3

Does Zapelite support property viewing scheduling?

Accepted Answer

Yes. Zapelite appointment scheduling via WhatsApp Flows allows buyers to select viewing dates and times. Confirmation and reminder messages are sent automatically. Agents manage their viewing calendars through the Zapelite dashboard.

Question 4

Can real estate companies send listing campaigns through Zapelite?

Accepted Answer

Yes. Zapelite campaign broadcasting sends new property listings to segmented buyer lists via WhatsApp template messages. Buyers are segmented by budget range, preferred location, property type, and engagement score.

Question 5

How do property managers use Zapelite for rent reminders?

Accepted Answer

Zapelite sequence automation sends rent payment reminders before due dates and overdue notifications at configurable intervals. Tenants can confirm payment or request extensions through Zapelite bot flows.

Question 6

Can tenants submit maintenance requests through Zapelite?

Accepted Answer

Yes. Zapelite bot flows collect maintenance request details (issue type, location, urgency, photos) from tenants via WhatsApp. Requests are routed to property management teams in the team inbox with SLA enforcement.

Question 7

Does Zapelite support document sharing for real estate?

Accepted Answer

Yes. Zapelite sends floor plans, contracts, brochures, and property photos as media messages through WhatsApp. Agents share documents from the team inbox. Bot flows can send pre-configured document sets based on property selection.

Question 8

How do real estate agencies manage multiple agents with Zapelite?

Accepted Answer

Zapelite team inbox provides multi-agent management with round-robin and skill-based routing. Supervisors view all conversations, transfer ownership between agents, and monitor response times through SLA dashboards.

Question 9

Can Zapelite track real estate lead engagement?

Accepted Answer

Yes. Zapelite contact management includes engagement scoring based on message frequency, recency, and response rate. Real estate businesses identify hot leads, cold leads, and at-risk contacts for targeted follow-up.

Question 10

Does Zapelite integrate with property management systems?

Accepted Answer

Zapelite connects to property management systems through API call nodes, n8n workflow automation, and Zapier. These integrations enable bidirectional data sync for tenant records, maintenance requests, and lease information.

Question 11

How do real estate developers use Zapelite for new launches?

Accepted Answer

Developers use Zapelite campaign broadcasting to announce new project launches to investor and buyer segments. Bot flows handle expression of interest (EOI) collection, payment plan sharing, and viewing scheduling.

Question 12

Can Zapelite handle commercial real estate communication?

Accepted Answer

Yes. Zapelite supports commercial real estate use cases including tenant communication, lease negotiation follow-ups, facility management requests, and investor relations. The multi-tenant architecture allows separating residential and commercial operations.

Real Estate FAQs