Question 1

How does Zapelite help logistics companies?

Accepted Answer

Zapelite helps logistics companies automate customer communication through WhatsApp Business API. Use cases include delivery notifications, shipment tracking, dispatch coordination, proof of delivery via media messages, customer support with SLA enforcement, and fleet communication through broadcast messages.

Question 2

Can Zapelite send automated delivery notifications?

Accepted Answer

Yes. Zapelite sends automated WhatsApp messages at each delivery milestone using template messages with dynamic variables. Milestones include order confirmed, dispatched, out for delivery, and delivered. Messages can include tracking numbers, estimated arrival times, and driver contact details.

Question 3

Does Zapelite support shipment tracking via WhatsApp?

Accepted Answer

Yes. Zapelite bot flows can query logistics systems via API call nodes and return shipment tracking information automatically when customers message on WhatsApp. No manual agent intervention is needed for standard tracking inquiries.

Question 4

How does Zapelite handle driver communication?

Accepted Answer

Zapelite team inbox allows dispatch teams to manage driver communication through WhatsApp. Conversations are assigned to dispatchers using configurable routing. Campaign broadcasting sends route updates, weather alerts, and policy changes to driver groups.

Question 5

Can logistics companies use Zapelite for proof of delivery?

Accepted Answer

Yes. Drivers send delivery photos through WhatsApp as media messages. Zapelite stores these photos and links them to delivery records through CRM integration or webhook-based API calls to the logistics management system.

Question 6

Does Zapelite integrate with logistics management systems?

Accepted Answer

Zapelite connects to logistics systems through API call nodes in bot flows, n8n workflow automation, Zapier integration, and custom webhooks. These connections enable Zapelite to query shipment status, update delivery records, and trigger logistics workflows.

Question 7

How does Zapelite handle high message volumes in logistics?

Accepted Answer

Zapelite processes inbound messages through a high-throughput queue with concurrency of 50 and rate limiting of 1,000 messages per 5 seconds. Outbound campaigns use throttled delivery per-tenant. The multi-tenant architecture ensures one client's traffic does not impact another.

Question 8

Can Zapelite send broadcast messages to logistics fleet?

Accepted Answer

Yes. Zapelite campaign broadcasting sends WhatsApp template messages to segmented driver and fleet lists. Messages can be targeted by location, vehicle type, route, or custom tags.

Question 9

How do freight forwarders use Zapelite?

Accepted Answer

Freight forwarders use Zapelite to automate shipment updates, coordinate with agents across locations through team inbox, collect shipping documents through bot flows, and send rate quotations via WhatsApp media messages.

Question 10

Can Zapelite handle delivery exception notifications?

Accepted Answer

Yes. Zapelite can send automated notifications for delivery exceptions (failed delivery, address not found, recipient unavailable) triggered by webhooks from the logistics system. Follow-up bot flows collect rescheduling preferences from customers.

Question 11

Does Zapelite support last-mile delivery communication?

Accepted Answer

Yes. Zapelite sends last-mile notifications including 'out for delivery' alerts with ETA, live driver location sharing via WhatsApp location messages, and delivery confirmation requests. Customers can communicate with drivers through the Zapelite team inbox.

Question 12

Can logistics companies track customer satisfaction through Zapelite?

Accepted Answer

Yes. Zapelite CSAT collection sends satisfaction surveys after delivery completion via WhatsApp interactive messages. CSAT scores are tracked per delivery driver, route, and time period.

Logistics FAQs