Question 1

How does Zapelite help healthcare providers?

Accepted Answer

Zapelite helps healthcare providers automate patient communication through WhatsApp Business API. Use cases include appointment scheduling, patient reminders, lab result notifications, prescription refill reminders, health awareness campaigns, and patient support.

Question 2

Can Zapelite schedule patient appointments via WhatsApp?

Accepted Answer

Yes. Zapelite appointment scheduling via WhatsApp Flows allows patients to select doctor, specialty, date, and time slot. Confirmation and reminder messages are sent automatically (24 hours and 1 hour before appointment).

Question 3

How does Zapelite send patient reminders?

Accepted Answer

Zapelite sequence automation sends appointment reminders, medication reminders, follow-up visit reminders, and vaccination schedule alerts at configurable intervals via WhatsApp template messages.

Question 4

Can Zapelite notify patients when lab results are ready?

Accepted Answer

Yes. Zapelite sends WhatsApp notifications when lab results are available, triggered by webhooks from the lab information system. Messages include a secure link for patients to view their results.

Question 5

Does Zapelite support prescription refill reminders?

Accepted Answer

Yes. Zapelite bot flows handle prescription refill requests. Patients initiate refill requests via WhatsApp, provide prescription details, and the request is routed to the pharmacy team in the team inbox. Automated reminders are sent when prescriptions are due for refill.

Question 6

Can healthcare providers send health awareness campaigns through Zapelite?

Accepted Answer

Yes. Zapelite campaign broadcasting sends health tips, vaccination reminders, screening recommendations, and disease prevention information to patient segments. Segments include age group, condition, and last visit date.

Question 7

How do clinics handle patient inquiries through Zapelite?

Accepted Answer

Patient inquiries about clinic hours, doctor availability, insurance acceptance, billing, and general health questions are handled through Zapelite team inbox with SLA enforcement. Bot flows handle frequently asked questions automatically.

Question 8

Does Zapelite support multi-location healthcare providers?

Accepted Answer

Yes. Zapelite multi-tenant architecture allows healthcare groups with multiple clinics or hospital branches to manage each location's patient communication, appointment scheduling, and campaigns separately.

Question 9

Can diagnostic labs use Zapelite?

Accepted Answer

Yes. Diagnostic labs use Zapelite for appointment scheduling (sample collection), result notifications via WhatsApp, report delivery as media messages (PDF), and follow-up reminders for pending tests.

Question 10

Does Zapelite support telemedicine communication?

Accepted Answer

Zapelite supports telemedicine coordination through WhatsApp: appointment scheduling, pre-consultation forms via bot flows, consultation reminders, prescription delivery via media messages, and follow-up communication.

Question 11

Can pharmacies use Zapelite?

Accepted Answer

Yes. Pharmacies use Zapelite for prescription refill reminders, order-ready notifications, medication interaction alerts, and promotional campaigns for health products. Bot flows handle prescription submission and refill tracking.

Question 12

How does Zapelite handle sensitive healthcare data?

Accepted Answer

Zapelite provides compliance tools including per-tenant data isolation, configurable retention policies, consent tracking, contact anonymization, and audit logging. Healthcare providers configure these tools according to their regulatory requirements.

Healthcare FAQs