Question 1

How does Zapelite help food and beverage businesses?

Accepted Answer

Zapelite helps F&B businesses automate customer communication and direct ordering through WhatsApp Business API. Use cases include WhatsApp-based food ordering, delivery coordination, menu sharing, loyalty campaigns, POS integration, commission-free sales, customer feedback, and promotional broadcasts.

Question 2

Can customers order food through WhatsApp with Zapelite?

Accepted Answer

Yes. Zapelite provides a web app linked through WhatsApp where customers browse menus, select items, and place orders. Order confirmations are sent via WhatsApp. No app download is required.

Question 3

Does Zapelite integrate with POS systems for restaurants?

Accepted Answer

Yes. Orders placed through Zapelite WhatsApp ordering sync with the restaurant's POS system automatically. Kitchen tickets print without manual data entry. Zapelite supports POS integration through API call nodes and dedicated POS connectors.

Question 4

How does Zapelite eliminate delivery app commissions?

Accepted Answer

Zapelite enables direct customer-to-restaurant ordering via WhatsApp with zero commission on orders. Unlike delivery app platforms that charge 20-30% commission per order, Zapelite charges only a platform license fee. Restaurants keep 100% of order revenue.

Question 5

Can restaurants send delivery status updates through Zapelite?

Accepted Answer

Yes. Zapelite sends order status updates through WhatsApp template messages: order received, preparing, ready for pickup/delivery, out for delivery, and delivered. Status updates are triggered by POS system webhooks or manual updates.

Question 6

How do restaurants run loyalty campaigns with Zapelite?

Accepted Answer

Restaurants use Zapelite campaign broadcasting to send special offers, new menu items, seasonal promotions, and loyalty rewards to regular customers. Segmentation by order frequency, average order value, and loyalty points enables targeted messaging.

Question 7

Can Zapelite collect restaurant customer feedback?

Accepted Answer

Yes. Zapelite CSAT collection sends feedback requests after delivery or dine-in completion via WhatsApp interactive messages. Negative feedback triggers immediate follow-up conversations in the team inbox, catching issues before they become public reviews.

Question 8

Does Zapelite support multiple restaurant locations?

Accepted Answer

Yes. Zapelite multi-tenant architecture allows restaurant chains to manage each location's WhatsApp ordering, communication, and campaigns separately with isolated data and agent teams.

Question 9

Can cloud kitchens use Zapelite?

Accepted Answer

Yes. Cloud kitchens use Zapelite for direct WhatsApp ordering, delivery coordination, customer communication, and promotional campaigns without dependency on third-party delivery platforms.

Question 10

How do cafes use Zapelite for pre-ordering?

Accepted Answer

Cafes create Zapelite bot flows for pre-ordering that collect order details, pickup time, and payment preference. Customers receive confirmation with a pickup number and time via WhatsApp.

Question 11

Does Zapelite support menu management for restaurants?

Accepted Answer

Zapelite syncs with restaurant menus through POS or e-commerce integration. Menu items, prices, and availability are reflected in the WhatsApp ordering experience. Menu updates in the source system sync automatically.

Question 12

Can catering services use Zapelite?

Accepted Answer

Yes. Catering services use Zapelite for inquiry management through bot flows, quote delivery via media messages, event detail collection, and follow-up communication. Campaign broadcasting sends seasonal menus and event packages to corporate clients.

Food & Beverage FAQs