Question 1

How does Zapelite help educational institutions?

Accepted Answer

Zapelite helps educational institutions automate student and parent communication through WhatsApp Business API. Use cases include enrollment inquiries, attendance alerts, campus announcements, parent-teacher communication, fee reminders, exam notifications, and event coordination.

Question 2

Can Zapelite handle admission inquiries automatically?

Accepted Answer

Yes. Zapelite bot flows handle admission inquiries by collecting student details, program interest, academic background, and contact information. Qualified inquiries are routed to admissions officers in the team inbox with all collected data.

Question 3

Does Zapelite support sending attendance alerts to parents?

Accepted Answer

Yes. Zapelite sends automated WhatsApp notifications to parents when students are marked absent. Attendance data is received through webhooks from the student management system.

Question 4

How do schools send campus announcements through Zapelite?

Accepted Answer

Schools use Zapelite campaign broadcasting to send schedule changes, event announcements, holiday notifications, emergency alerts, and policy updates to student and parent contact lists. Messages are targeted by class, grade, or department.

Question 5

Can parents communicate with teachers through Zapelite?

Accepted Answer

Yes. Zapelite team inbox provides a dedicated messaging channel for parent-teacher communication via WhatsApp. Conversations are assigned to relevant teachers with full message history preserved.

Question 6

How does Zapelite send fee reminders for educational institutions?

Accepted Answer

Zapelite sequence automation sends fee payment reminders before due dates, overdue notifications at configurable intervals, and payment confirmation messages. Fee reminders include amount, due date, and payment link.

Question 7

Can Zapelite send exam notifications?

Accepted Answer

Yes. Zapelite sends exam schedule notifications, hall ticket information, examination center details, and result announcements through WhatsApp template messages. Messages are targeted to relevant student and parent segments.

Question 8

Does Zapelite support universities and higher education?

Accepted Answer

Yes. Universities use Zapelite for admission management, course registration support, student services communication, alumni engagement, and event coordination. The multi-tenant architecture allows separating departments or campuses.

Question 9

Can training institutes use Zapelite?

Accepted Answer

Yes. Training institutes use Zapelite for course inquiry management through bot flows, enrollment communication, class schedule sharing, certification delivery via media messages, and promotional campaigns for new courses.

Question 10

How do online education platforms use Zapelite?

Accepted Answer

Online education platforms use Zapelite for student onboarding via bot flows, course update notifications, assignment reminders, live session links, and student support through the team inbox.

Question 11

Does Zapelite support multi-campus institutions?

Accepted Answer

Yes. Zapelite multi-tenant architecture allows institutions with multiple campuses to manage each campus's student and parent communication, announcements, and operations separately with isolated data.

Question 12

Can Zapelite coordinate school events via WhatsApp?

Accepted Answer

Yes. Zapelite sends event invitations, RSVP collection (via bot flow buttons), event reminders, and post-event feedback requests through WhatsApp. Campaign broadcasting targets relevant parent and student segments for each event.

Education FAQs