Question 1

How does Zapelite help automotive businesses?

Accepted Answer

Zapelite helps automotive businesses automate customer communication through WhatsApp Business API. Use cases include test drive scheduling, service reminders, lead qualification, parts availability inquiries, quotation delivery, and post-service feedback.

Question 2

Can Zapelite schedule test drives via WhatsApp?

Accepted Answer

Yes. Zapelite appointment scheduling via WhatsApp Flows allows customers to select vehicle model, preferred date, and time slot. Confirmation and reminder messages are sent automatically. Leads are routed to the appropriate sales agent.

Question 3

How does Zapelite send service reminders for automotive?

Accepted Answer

Zapelite sequence automation sends service due reminders based on last service date or configured mileage intervals. Reminders include the recommended service type, estimated cost, and a booking link.

Question 4

Can Zapelite qualify automotive leads automatically?

Accepted Answer

Yes. Zapelite bot flows collect vehicle preference, budget range, trade-in details, and purchase timeline from inbound inquiries. Qualified leads are scored and transferred to sales agents in the team inbox.

Question 5

Does Zapelite support parts availability inquiries?

Accepted Answer

Yes. Service centers create Zapelite bot flows that accept parts inquiries by SKU or vehicle model. The bot queries inventory systems via API call nodes and responds with availability, pricing, and estimated delivery time.

Question 6

Can dealerships send vehicle quotations through Zapelite?

Accepted Answer

Yes. Sales teams send vehicle quotations, financing options, insurance quotes, and comparison documents as media messages through WhatsApp from the Zapelite team inbox.

Question 7

How do automotive businesses collect post-service feedback with Zapelite?

Accepted Answer

Zapelite CSAT collection sends satisfaction surveys after service completion via WhatsApp interactive messages. Feedback is tracked per service center, service type, and service advisor.

Question 8

Does Zapelite support multi-location dealerships?

Accepted Answer

Yes. Zapelite multi-tenant architecture supports dealership groups with multiple locations. Each location has isolated conversations, agent teams, bot flows, and campaigns while sharing a central management dashboard.

Question 9

Can used car dealers use Zapelite?

Accepted Answer

Yes. Used car dealers use Zapelite for instant lead response on vehicle listings, guided qualification through bot flows, viewing scheduling via appointment features, and follow-up sequences for undecided buyers.

Question 10

How do automotive businesses broadcast promotions with Zapelite?

Accepted Answer

Zapelite campaign broadcasting sends new model announcements, seasonal offers, trade-in events, and service discounts to segmented customer lists. Segments include vehicle ownership, service history, and purchase date.

Question 11

Can Zapelite integrate with dealer management systems (DMS)?

Accepted Answer

Zapelite connects to DMS platforms through API call nodes, n8n workflow automation, and Zapier. DMS integration enables automated service appointment syncing, inventory queries, and customer record updates.

Question 12

Does Zapelite support vehicle delivery notifications?

Accepted Answer

Yes. Zapelite sends WhatsApp notifications for vehicle delivery milestones including order confirmation, production updates, shipment tracking, and delivery scheduling. Messages are triggered by webhooks from the delivery management system.

Automotive FAQs